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Strategic Account Manager, Firefox Enterprise (DACH)
Customer successWorkplace — Germany, Austria, Switzerland
Published on 2026-09-24
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About this role
Manage strategic Firefox Enterprise customer accounts across Germany, Austria, and Switzerland. Guide customers from pilot through deployment and adoption, while supporting renewals, account growth, and customer success.
About the company
Mozilla builds open-source products and technologies, including Firefox, that prioritize privacy, security, and an open internet.
The team
Firefox Enterprise
What you'll do
- Serve as the primary contact for assigned customer accounts and build long-term stakeholder relationships
- Develop success plans and guide customers through pilots, deployments, adoption, and rollouts
- Monitor account health, lead business reviews, identify risks, and coordinate mitigations
- Own renewal planning, identify expansion opportunities, and forecast retention and revenue
- Qualify and close Firefox Support opportunities where appropriate, coordinating broader opportunities with Account Executives
- Resolve customer issues and escalate when necessary
What we're looking for
- Experience managing strategic enterprise technology customer relationships across senior and operational stakeholders
- Track record supporting renewals, expansion, or consultative sales
- Strong relationship-building and communication skills
- Experience coordinating cross-functional teams on customer needs, risks, and escalations
- Technical curiosity to engage with enterprise architects, security teams, IT operations, and product specialists
- Native-level German and advanced written and spoken English
- Willingness to travel across Germany, Austria, and Switzerland and occasionally work around U.S. business hours
Nice to have
- Experience with enterprise infrastructure, security, platforms, or on-premises software
- Experience with public-sector, regulated, or similarly complex organizations
- Experience selling enterprise support, subscriptions, or professional services
- Familiarity with open-source business models, browser management, endpoint policies, identity and access management, or SIEM
Benefits
- Performance-based bonus plan
- Medical, dental, and vision coverage
- Retirement contributions with immediate vesting
- Quarterly company wellness days
- Country-specific holidays and a birthday day off
- Home office stipend and annual professional development budget
- Quarterly well-being stipend
- Paid parental leave