Strategic Customer Experience & Success Programs Manager
Customer successRemote — Germany
Published on 2026-10-02
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Strategic Customer Experience & Success Programs Manager will design and scale programs that help n8n retain and delight enterprise customers. The role involves creating strategies for customer engagement and analyzing customer insights to improve program effectiveness.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
What you'll do
- Design and improve strategic programs across customer journeys.
- Develop customer segmentation strategies.
- Create scalable enablement materials for the Customer Success team.
- Track program performance across various metrics.
What we're looking for
- 5+ years of experience in Customer Success or related areas.
- Experience in building programs rather than managing accounts.
- Strong project management and analytical skills.
- Clear communication abilities for presentations.
Nice to have
- Experience in high-growth SaaS environments.
- Familiarity with Customer Success tools like Gainsight.
- Exposure to technical products used by developers.
- Experience managing customer feedback initiatives.
Benefits
- Competitive compensation with equity options.
- 30 days of vacation in Europe.
- Health and wellness benefits tailored to local country norms.
- €1K yearly budget for skills development.