140K–190K USD / year
Strategic Customer Success Engineer - US
Customer successRemote — US
Published on 2026-09-29
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About this role
Fingerprint is seeking a Strategic Customer Success Engineer to serve as the technical point of contact for enterprise customers. The role involves collaborating with internal teams to ensure customer satisfaction, provide technical onboarding, and drive product adoption. Candidates should have extensive experience in technical roles within a SaaS environment.
About the company
Fingerprint provides digital identity solutions to help businesses enhance security and prevent fraud. Their technology allows companies to accurately identify users and streamline authentication processes across various platforms.
What you'll do
- Act as the primary technical resource for enterprise customers
- Lead technical onboarding for new clients
- Provide ongoing technical support and troubleshooting
- Serve as the voice of the customer within the company
- Drive broader adoption of product capabilities
- Build strong relationships with stakeholders
- Monitor and analyze customer health metrics
What we're looking for
- 10+ years in customer success or related role
- Strong JavaScript experience
- Experience with RESTful APIs
- Proficiency in SQL, PostgreSQL preferred
- Familiarity with software development lifecycles
- Experience with supported SDK languages preferred
- Exceptional troubleshooting skills
- Excellent communication skills