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Strategic Customer Success Manager
Customer successWorkplace — London
Published on 2026-10-16
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As the first EMEA Strategic Customer Success Manager at incident.io, you will define strategic success and manage relationships with high-value enterprise clients. Your role involves driving adoption, retention, and expansion within complex accounts while collaborating with various internal teams. Key responsibilities include onboarding customers, leading migrations, and facilitating executive business reviews.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
What we're looking for
- Significant experience in Customer Success or Account Management
- Managing strategic or Fortune 500-scale accounts in enterprise SaaS
- Experience driving adoption and expansion in large accounts
- Comfortable navigating procurement and change management
- Technical fluency in modern engineering organizations and DevOps practices
- Strong commercial judgement and proactive in addressing customer challenges
- Autonomous and comfortable with ambiguity
Benefits
- Private medical insurance
- Competitive annual leave
- First Friday of every month off
- Enhanced pension
- Meaningful equity
- Unlimited AI spend
- Generous parental leave
- Budgets for personal investment