146K–235K USD / year
Strategic Customer Success Manager
Customer successWorkplace — worldwide
Published on 2026-10-15
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About this role
The Strategic Customer Success Manager is responsible for guiding customers post-sales towards successful implementation and adoption of LaunchDarkly's platform. The role focuses on customer onboarding, risk mitigation, technical guidance, and building strong relationships to achieve customer success and retention.
About the company
LaunchDarkly is a feature management platform that lets teams release, target, and control product features with flags without redeploying code.
What you'll do
- Oversee customer onboarding and activation
- Identify and mitigate risks to customer adoption
- Provide technical guidance for implementation
- Sell additional products and services based on customer needs
- Build trusted relationships with key customer advocates
- Focus on renewals and expansion opportunities
What we're looking for
- 5+ years in customer-facing roles with proven target achievement
- Experience in managing renewal processes and retention quotas
- Strong project management and discovery skills
- Technical experience, ideally in the DevOps space
- Ability to advocate for customers and balance their needs with company goals