99K–140K USD / year
Strategic Customer Success Manager
Customer successWorkplace — unknown
Published on 2026-10-20
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About this role
Manage Lifted’s strategic Fortune 100 customers, helping them achieve workforce goals through its contingent talent platform and services. The role combines high-touch customer support, retention ownership, and proactive account growth, with executive-level relationship management.
About the company
Lifted is a contingent workforce management platform that helps enterprises source, contract, manage, and pay external talent globally.
What you'll do
- Serve as trusted advisor to large enterprise customers managing multi-service contingent workforce programs
- Provide hands-on customer support, including posting jobs, pre-screening talent, and sending offers
- Own retention, churn mitigation, and internal forecasting for existing customer spend
- Partner with Sales on account growth plans and proactively pursue expansion opportunities
- Lead discovery, build customer success plans, and communicate business value to stakeholders
- Conduct business reviews and address roadblocks to protect customer experience and retention
- Share customer feedback with Product and Engineering and communicate product roadmap to customers
- Collaborate across Sales, Talent Services, Support, Marketing, Product, Engineering, and Solution Architects
What we're looking for
- 7+ years of Customer Success Management experience owning revenue retention targets for large enterprise accounts
- Experience managing complex, multi-service accounts such as AOR, EOR, staff augmentation, or managed services
- Track record of meeting or exceeding retention and growth targets, with strong commercial and forecasting skills
- Ability to proactively generate account growth and tailor value messaging to different customer personas
- Strong consultative discovery, executive communication, and data-driven storytelling skills
- Highly organized, resilient, and action-oriented, with experience managing multiple complex engagements
- Willingness to travel to key customer stakeholders
Nice to have
- Experience with consumption-based business models
- Background in HR technology, talent acquisition, staffing, or VMS/MSP
Benefits
- Comprehensive medical coverage for employees and family
- Unlimited PTO
- 401(k) with matching
- 12 weeks of paid parental leave
Hiring process
- Criminal background check may be required after a conditional offer