130K–200K USD / year
Strategic Customer Success Manager (Multiple Openings)
Customer successRemote — United States
Published on 2026-11-12
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About this role
Own post-sales relationships and business outcomes for a portfolio of high-value enterprise customers using Vultr’s cloud infrastructure. The role coordinates internal teams, maintains executive relationships, manages account risks, and supports renewals and expansion.
About the company
Vultr provides cloud compute, storage, and GPU infrastructure across global data centers. It serves developers and businesses deploying applications on flexible cloud resources.
The team
Sales and Customer Success
Stack
Cloud computeNetworkingCloud storageGPUsVirtual machinesBare-metal infrastructureSalesforceGainsight
What you'll do
- Own customer engagement, governance, and relationship health for strategic accounts
- Create customer success plans aligned to business objectives and measurable outcomes
- Build and maintain executive-level customer relationships
- Coordinate with TAMs, Service Delivery, Support, and Engineering on service performance and deployments
- Identify renewal, growth, and expansion opportunities with Sales
- Manage customer risks and coordinate mitigation and escalations
- Lead business and executive reviews and maintain strategic account plans
- Coordinate customer communications during significant operational issues
What we're looking for
- 7+ years in Customer Success, Account Management, or strategic accounts in cloud or enterprise infrastructure
- Experience managing complex enterprise accounts with contractual and SLA obligations
- Strong technical understanding of cloud compute, networking, and storage
- Excellent executive communication, negotiation, and relationship skills
- Ability to collaborate across Sales, Product, Engineering, and Operations
- Data-driven account management and strategic planning experience
- Bachelor’s degree or equivalent relevant experience
Nice to have
- Knowledge of AI/ML deployments, GPU cluster management, or cloud optimization
- Familiarity with Salesforce, Gainsight, or similar customer success platforms
- Experience with large-scale infrastructure deployments, multiyear contracts, and executive governance
Benefits
- 100% company-paid employee medical, dental, and vision premiums
- 401(k) match of 100% up to 4%, with immediate vesting
- $2,500 annual professional development reimbursement
- 11 holidays and paid time off with rollover
- Additional PTO at 3- and 10-year anniversaries, a paid sabbatical every 5 years, and an annual anniversary bonus
- $500 remote office setup stipend in the first year and $400 in subsequent years
- Internet reimbursement up to $75 per month
- Gym reimbursement up to $50 per month