140K–190K USD / year
Strategic Implementation Engineer - US
Customer successRemote — US
Published on 2026-09-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Fingerprint is looking for a Strategic Implementation Engineer to serve as the technical point of contact for enterprise customers. The role involves onboarding, ongoing support, and advocacy for customers, ensuring they maximize the value from Fingerprint's fraud detection solutions. Collaboration with internal teams and effective communication are key to drive product adoption and customer satisfaction.
About the company
Fingerprint provides digital identity solutions to help businesses enhance security and prevent fraud. Their technology allows companies to accurately identify users and streamline authentication processes across various platforms.
What you'll do
- Act as primary technical resource for large customers
- Lead technical onboarding process
- Provide ongoing technical support and troubleshooting
- Advocate for customer needs within the company
- Align product roadmap with client priorities
- Build and maintain strong relationships
- Monitor customer health metrics
- Minimal travel to visit customers on site
What we're looking for
- 10+ years in customer success or solutions engineering
- Strong JavaScript experience
- Experience with RESTful APIs
- Strong SQL skills, PostgreSQL preferred
- Familiarity with software development lifecycles
- Experience with supported SDK languages (Go, Node.js, etc.)
- Exceptional troubleshooting skills
- Excellent communication skills
Nice to have
- Experience with serverless functions
- Knowledge of cloud platforms
- Experience in fast-paced environments
- Prior experience with enterprise software
- Experience in tech advocacy
Benefits
- Pay transparency
- Remote work flexibility
Hiring process
- Hiring manager screen
- Technical interview
- Final interview