151K–218K USD / year
Strategic Program Manager
OperationsHybrid — Atlanta, Georgia, Denver, Colorado, New York, New York, San Francisco, California, Scottsdale, Arizona
Published on 2026-10-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead high-priority, cross-functional programs that evolve Gusto’s customer experience and operating model. Partner with executive leaders and teams across Product, Engineering, Data, Design, and Customer Experience to prepare the business for launches and technical change, including AI-enabled initiatives.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
Program Management Office (PMO)
Stack
AsanaJIRAConfluenceNotionAirtableExcelGoogle Sheets
What you'll do
- Own complex, cross-functional programs from planning through execution.
- Develop program plans, charters, and roadmaps spanning Product, Engineering, and Customer Experience.
- Create AI-enabled readiness and change-management plans for recurring launches.
- Translate technical concepts into clear stakeholder updates and executive presentations.
- Build reporting cadences and use data to recommend improvements to customer experience strategy.
- Improve PMO operating models, tools, and reporting mechanisms.
What we're looking for
- 8+ years of experience in program management, operations, or project management.
- Track record delivering large-scale programs across multiple stakeholders and organizations.
- Experience with AI-driven programs and demonstrated use of AI to improve processes.
- Ability to understand technical workstreams and connect product changes to operational launch needs.
- Strong service design knowledge, quantitative analysis, business judgment, and data visualization skills.
- Executive presence and ability to influence senior cross-functional leaders.
- Strong written and verbal communication skills and customer empathy.
Nice to have
- Experience with Excel, Google Sheets, and Google Workspace.