68K–101K GBP / year
Strategy and Operations Analyst, Customer Success
OperationsOn-site — London, UK
Published on 2026-09-30
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About this role
As a Strategy and Operations Analyst for the Customer Success team at Stripe, you will focus on strengthening the operational foundations of the business. Your role involves analyzing systems, creating actionable insights from data, and designing process improvements to enhance efficiency as the team grows.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success Strategy and Operations team
Stack
SQLTableauSalesforce (SFDC)
What you'll do
- Partner with teams to identify and resolve operational challenges
- Analyze system performance and workflows
- Develop and maintain operational dashboards and reports
- Manage CSM territories and improvements to territory design
- Design and improve business processes based on operational insights
What we're looking for
- 5-6 years of operations experience in a technology company
- 3+ years with a GTM or Sales organization
- Strong data analytics skills including SQL
- Experience in business and operational SLA reporting
- Effective communication skills and self-starter attitude
Nice to have
- Experience with Tableau or SFDC report development
- Previous work as a user and report developer in SFDC