156K–234K USD / year
Strategy & Operations Business Partner, Customer Success
OperationsOn-site — South San Francisco, US
Published on 2026-09-25
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
In this role, you will enhance the Customer Success business by shaping operating models and processes. You will collaborate cross-functionally to drive performance analysis and implement scalable solutions.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success Strategy & Operations team
What you'll do
- Analyze and troubleshoot system challenges
- Define operating models and metrics for Customer Success
- Design AI-enabled workflows
- Develop automated reports and dashboards
- Oversee management of Customer Success territories
What we're looking for
- 7+ years in strategic or operational roles
- Experience with operational design and planning
- Ability to work independently
- Strong analytical skills
- Technical proficiency in AI tools
Nice to have
- Experience with Go-to-Market teams
- Proficiency in SQL