1610K–2110K INR / year
Supervisor - Investigations and Resolutions and Law Enforcement Operations
OperationsOn-site — Gurugram, India
Published on 2026-10-01
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About this role
The Supervisor will lead a team focused on investigations and resolutions in law enforcement operations at Airbnb. Responsibilities include coaching team members, prioritizing case handling, and ensuring compliance with operational metrics. The role demands strategic decision-making to manage team performance amidst varying case volumes.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Investigations and Resolutions and Law Enforcement Ops
What you'll do
- Lead and develop a team of specialists
- Make day-to-day decisions on case handling
- Coach and develop team members
- Manage performance against targets
- Recommend process improvements
- Report trends and risks to leadership
What we're looking for
- 10+ years in Fraud & Safety or related operations
- 4+ years in a leadership role
- Ability to hold a team accountable to targets
- Knowledge of fraud and safety typologies
- Effective communication skills
Nice to have
- Experience in marketplace or platform fraud
- Building SOPs and playbooks