1610K–2110K INR / year
Supervisor - Trust and Safety Operations
OperationsOn-site — Bangalore, India
Published on 2026-10-28
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About this role
Lead a team of Fraud & Safety Review specialists handling high-volume fraud and safety cases for Airbnb. Set priorities and coverage as case volume and risk change, while ensuring consistent decisions, quality, and service-level performance.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Fraud & Safety Delivery (FSD), within Global Operations’ Frontline Operations pillar; works with Policy, Product, and partner sites.
What you'll do
- Lead, coach, and develop Fraud & Safety Review specialists; manage performance, engagement, and growth.
- Prioritize casework and adjust coverage, escalation, and queue plans as volume, case mix, or staffing changes.
- Review operational data and case patterns to resolve issues and recommend process or tooling improvements.
- Implement workflow and policy changes with the team and route cases requiring executive escalation or new precedent.
- Monitor and report operational metrics, trends, risks, and anticipated resourcing needs to leadership.
What we're looking for
- 8+ years in Fraud & Safety, Risk, Trust, or related operations, including 4+ years leading or supervising a team.
- Experience leading specialists in a high-volume, time-sensitive case-review environment.
- Ability to manage consistent quality, accuracy, productivity, and service targets using operational data.
- Working knowledge of fraud and safety typologies and how workflows, precedent, and policy apply to escalated cases.
- Sound judgment in ambiguous situations and clear communication with team members, partners, and leadership.
Nice to have
- Experience in marketplace, travel, or platform fraud and safety.
- Experience building SOPs, playbooks, or enablement that scales beyond one team.
Benefits
- May be eligible for bonus or incentives, equity programs, benefits, and Employee Travel Credits.