85K–180K USD / year
Support Engineer
Customer successRemote — worldwide
Published on 2026-10-22
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide hands-on technical support for Confiant’s advertising security platform. Triage live malvertising incidents, investigate ad behavior and integrations, and help customers resolve issues while sharing findings with Security and Product teams.
About the company
Confiant provides innovative solutions for digital advertising, focusing on increasing the security and transparency of ad traffic. The company serves clients looking to enhance their ad performance and protect against fraudulent activity.
The team
Customer Operations, Technical Escalations
Stack
JavaScriptChrome DevToolsHARPrebid.jsAPSVASTPythonPHP
What you'll do
- Triage and resolve live malvertising and security escalations
- Review reported creatives and make blocking decisions
- Reproduce issues and trace redirect chains using ad traces and network tools
- Verify integrations and troubleshoot wrappers, Prebid, APS, and APIs
- Investigate impression and monitoring discrepancies and produce reports
- Support customer-facing teams with technical questions
- Share customer feedback and recurring issues with Product
What we're looking for
- 3+ years in support engineering, technical support, or trust and safety/security operations
- Experience in ad operations or an AdTech-adjacent role
- Read and debug JavaScript and ad markup; trace redirect chains and creative behavior
- Proficiency with browser and network debugging tools, including Chrome DevTools and HAR analysis
- Ability to prioritize time-sensitive escalations and communicate clearly during incidents
- Strong written and verbal communication, investigative skills, organization, and attention to detail
- Able to demonstrate and whiteboard the product suite for customers and partners
Nice to have
- Familiarity with Google Ad Manager or other major ad servers
- Python or PHP scripting
- Knowledge of programmatic advertising and the SSP/DSP supply chain
- Experience debugging Prebid.js, wrapper setups, VAST/video, or in-app ads
- Familiarity with malware, phishing, cloaking, and redirect techniques
- Regular expressions, SQL, or reporting tools
Benefits
- Fully remote work
- Unlimited paid time off and sabbatical
- Stock option plan
- Medical, dental, and vision plans
- FSA and commuter benefits
- Employer-sponsored disability and life insurance
- 401(k) with automatic employer contribution
- Enhanced family leave