75K–90K USD / year
Support Engineer
Customer successWorkplace — North and South America, Europe
Published on 2026-10-23
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About this role
Provide technical support for Label Studio, helping customers troubleshoot installation, configuration, and usage issues. Work with Product, Engineering, and Customer Success to investigate problems, improve support processes, and build documentation and automation.
About the company
HumanSignal provides artificial intelligence solutions through its AI Data Studio, focusing on data-powered insights and innovative project management to enhance operational efficiency. The company serves a variety of sectors, employing skilled professionals in roles related to finance, operations, and recruitment.
Stack
Label StudioPythonJavaScriptAWSEC2S3LambdaIAM
What you'll do
- Troubleshoot customer issues using debugging tools and logs
- Collaborate cross-functionally to resolve technical problems
- Create internal and customer-facing documentation
- Improve support processes, workflows, and automation
- Provide clear, structured customer updates during investigations
What we're looking for
- 3–5 years of technical support or support engineering experience for a SaaS or developer-focused product
- Debugging experience across cloud environments, APIs, browsers, and containers
- Proficiency in Python or JavaScript for scripting and automation
- Understanding of AWS services including EC2, S3, Lambda, and IAM
- Strong problem-solving, communication, and collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
Nice to have
- Experience with Kubernetes, container orchestration, or infrastructure debugging
- Familiarity with ML/AI workflows, ML models, or data labeling pipelines
- Familiarity with Agile development and REST API integrations