320K–440K AED / year
Support Engineer
Customer successRemote — United Arab Emirates
Published on 2026-10-01
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About this role
Own the technical and functional support experience for Sardine’s API-driven risk and payments platform. Troubleshoot customer issues, coordinate with internal engineering and third-party providers, and help prevent recurring problems.
About the company
Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.
The team
Support Engineering
Stack
SQLREST APIsPostmanCloud infrastructure
What you'll do
- Respond to customer requests through email, chat, and phone.
- Prioritize, diagnose, and resolve complex technical issues.
- Escalate issues to development teams with detailed findings.
- Advocate for customer needs and help prioritize product bugs and improvements.
- Create and maintain support documentation, tools, and processes.
What we're looking for
- 5+ years in technical support, support engineering, solutions engineering, or software engineering.
- Fluent in English.
- Strong understanding of web technologies, APIs, and cloud infrastructure.
- Proficiency with SQL, including joins and queries across multiple tables.
- Experience supporting B2B SaaS products or working in fintech or compliance.
- Able to work independently and communicate clearly under pressure.
Nice to have
- Experience coordinating with third-party vendors and support providers.
Benefits
- Equity, with early exercise available for all options, including pre-vested options.
- Flexible paid time off and a year-end break.
- Home-office setup stipend.
- Monthly meal and social meet-up stipends.
- Annual health and wellness and learning stipends.
- MacBook Pro.