Support Engineer (EMEA)
Customer successRemote — EMEA, Europe
Published on 2026-10-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide customer support for n8n, initially focusing on account access, plans, subscriptions, and billing, with scope to grow into more technical issues. The role also improves support operations through automation, documentation, and collaboration with Product.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
The team
Team Delta
Stack
n8nAPIsWebhooksAWSGCPAzureLinuxDocker
What you'll do
- Own and resolve helpdesk tickets for non-enterprise customers.
- Automate repetitive support requests and improve support workflows.
- Share recurring customer questions and product friction points with Product.
- Create and maintain customer-facing and internal documentation.
What we're looking for
- 3+ years of experience in technical support, solutions engineering, or a similar role.
- Hands-on experience building and debugging n8n workflows in production.
- Comfort debugging APIs, webhooks, authentication, and data flows.
- Familiarity with a major cloud platform and basic Linux troubleshooting.
- Understanding of networking fundamentals, including DNS, SSL/TLS, and HTTP/HTTPS.
- Experience with Docker or Kubernetes.
- Clear technical communication and effective knowledge sharing.
Nice to have
- Experience with automation tools such as Zapier, Make, or Airflow and interest in AI.
- Familiarity with observability tools, authentication protocols, JavaScript, and SQL.
Benefits
- 30 days of vacation plus public holidays in Europe.
- Equity in the company.
- €1,000 annual learning and development budget.
- Monthly $100 contribution to open-source projects.
- Remote-first work with regular team off-sites.