110K–140K USD / year
Support Engineer I (NYC, Weekend Shift)
OtherHybrid — NYC (SoHo)
Published on 2026-09-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Support Engineer will assist Replit's customers with technical issues and product guidance, managing support tickets while collaborating with the support team. The role requires efficient problem-solving and strong communication skills, particularly in a fast-paced environment.
About the company
Replit is an online platform that provides integrated coding environments for developers and learners, enabling users to write, run, and collaborate on code in various programming languages. The company caters to a diverse user base, including educators, students, and professional developers.
What you'll do
- Resolve technical product issues via support tickets
- Collaborate with support team to relay user experiences
- Maintain and contribute to the team's Knowledge Base
- Assist with customer communications for outages and incidents
What we're looking for
- Experience in software development or technical support
- Ability to meet productivity metrics in a high-volume environment
- Strong time management and ticket triage skills
- Excellent communication skills
Nice to have
- Recent Replit usage
- Experience with IDEs and developer tools
- Familiarity with AI tools
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision, and Life Insurance
- Flexible Time Off (FTO) + Holidays