110K–140K USD / year
Support Engineer I (FC, Weekend Shift)
OtherHybrid — Foster City, CA
Published on 2026-09-23
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About this role
As a Support Engineer at Replit, you will assist developers with technical issues, bugs, and product guidance. You will collaborate with a global team to improve user experience and maintain the support knowledge base. This role also involves supporting customer communications during incidents and outages.
About the company
Replit is an online platform that provides integrated coding environments for developers and learners, enabling users to write, run, and collaborate on code in various programming languages. The company caters to a diverse user base, including educators, students, and professional developers.
The team
User Operations
What you'll do
- Work with customers via support tickets to solve technical issues.
- Collaborate with the support team to communicate user stories.
- Maintain the Support team's Knowledge Base.
- Support communications for incidents and outages.
What we're looking for
- Experience in software development or technical support.
- Ability to work in fast-paced support environments.
- Strong time management and ticket tracking skills.
- Excellent communication abilities.
Nice to have
- Recent Replit user.
- Experience with IDEs and developer tools.
- Familiarity with AI tools like ChatGPT.
Benefits
- Competitive Salary & Equity
- 401(k) with 4% match
- Health, Dental, and Vision Insurance
- Flexible Time Off and Holidays