95K–161K USD / year
Support Engineer, U.S. Government Support
OtherRemote — United States
Published on 2026-10-05
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Support Engineer, you will work with U.S. government agencies to troubleshoot and resolve complex issues in highly secure environments. The role involves deep technical investigations to improve system performance and support national security missions, all within a collaborative, remote setting.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
U.S. Government Support Engineering team
Stack
LinuxGitLabRubyBashCI/CDKubernetesOpenShift
What you'll do
- Troubleshoot complex issues for public sector customers
- Analyze logs and system performance using Linux CLI
- Create and update documentation based on customer interactions
- Participate in on-call rotations for emergency support
- Contribute to building internal support tools and workflows
What we're looking for
- U.S. citizenship due to government security requirements
- Experience in customer-facing support roles
- Strong Linux systems administration knowledge
- Familiarity with AI/LLM-powered developer tooling
- Scripting experience in Ruby or Bash
Nice to have
- Experience with Git and CI/CD workflows
- Familiarity with information security concepts
- Knowledge of container orchestration technologies
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave