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Support Group Lead
Customer successOn-site — Niamey, Niger
Published on 2026-09-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As the Support Group Lead, you will manage a team of customer support representatives, ensuring excellent customer service and addressing issues efficiently. Your responsibilities include setting team goals, monitoring performance, and implementing support processes to enhance customer satisfaction.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Manage day-to-day functions of the customer support team.
- Respond to and escalate customer support issues.
- Implement policies and procedures for customer support.
- Assess support statistics and prepare reports.
- Conduct monthly performance evaluations.
What we're looking for
- Fluency in English and local languages.
- At least one year of experience in customer support.
- One year of experience as a Customer Service Manager.
- Ability to work flexible hours.
Benefits
- Generous health insurance.
- Parental leave policies (26 weeks for mothers, 4 weeks for fathers).
- Subsidized gym memberships.
- Free food in the office.