118K–145K USD / year
Support Operations Systems Lead
OperationsRemote — United States
Published on 2026-11-10
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own the support systems, workflows, and operating rhythms that help User Operations run reliably at scale. The role blends hands-on issue triage, systems improvement, and end-to-end ownership of smaller technical and operational programs.
About the company
Cursor builds an AI coding editor and agent workflows that help developers write and ship software faster. It serves software teams looking for tighter AI assistance inside the IDE.
The team
User Ops
Stack
Ticketing platformsSlack workflowsInternal toolsSpaceXSI
What you'll do
- Operate and troubleshoot ticketing workflows, routing, queues, taxonomies, escalations, and related tools.
- Triage urgent system, workforce, queue-health, and SLA risks.
- Manage and prioritize systems requests from cross-functional stakeholders.
- Identify recurring issues and shape the systems improvement roadmap.
- Deliver smaller programs from discovery and scoping through rollout, documentation, and measurement.
- Partner with engineering, data, IT, and support leaders to debug issues and prevent repeat failures.
- Use AI-native workflows to reduce manual work and improve team operations.
What we're looking for
- Experience in support operations, systems operations, technical program management, or a similar cross-functional technical systems role.
- Ability to investigate system issues, read configuration or code, and work effectively with engineers.
- Strong triage and prioritization skills.
- Ability to own work end to end, align stakeholders, communicate tradeoffs, and measure outcomes.
- Comfort working remotely in the United States.
Nice to have
- Experience with ticketing systems, routing workflows, queue configuration, labels and taxonomies, dashboards, Slack workflows, or internal tools.
- Ability to balance urgent operational troubleshooting with longer-term systems improvements.
Benefits
- Equity
- Medical, vision, and dental coverage
- 401(k) plan
- Short- and long-term disability insurance
- Life insurance
- Discounts and other perks