65K–80K USD / year
Support Representative, APAC
Customer successRemote — APAC
Published on 2026-09-30
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About this role
The Support Representative role involves handling customer queries related to account access, billing, and plans for users. Applicants will use macros and playbooks to resolve high-volume support tickets quickly and accurately. Training will be provided on the product, making prior experience in creative or AI not necessary.
About the company
Runway is an innovative platform that specializes in machine learning and artificial intelligence applications, providing tools for creative professionals and enterprises to harness the power of AI in their workflows. The company focuses on developing advanced research and deployment solutions in this rapidly evolving field.
The team
Customer Experience
What you'll do
- Resolve high-volume tickets across account access, billing, and plan questions
- Use existing macros and AI support layer to close tickets
- Route tickets that require product judgment to Tier 2 Support
- Flag recurring questions for macro creation
What we're looking for
- Clear, accurate written communication
- Comfortable with high-volume, repetitive work
- Prior experience with tools like Zendesk, Notion, or Slack is a plus
- 0-2 years in customer-facing or process-driven roles
Nice to have
- Experience in SaaS