52K–70K GBP / year
Support Representative, London
Customer successRemote — London
Published on 2026-09-30
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About this role
The role involves handling high-volume support tickets related to account access, billing, and plans for users. The company provides training on the product, and no background in creative or AI fields is required. Candidates should be comfortable with process-driven work and demonstrate clear written communication.
About the company
Runway is an innovative platform that specializes in machine learning and artificial intelligence applications, providing tools for creative professionals and enterprises to harness the power of AI in their workflows. The company focuses on developing advanced research and deployment solutions in this rapidly evolving field.
What you'll do
- Resolve tickets across account access, billing, and plan questions
- Use macros and playbooks to close tickets quickly
- Recognize and route tickets requiring product judgment
- Flag recurring questions for macro development
What we're looking for
- Clear written communication skills
- Comfortable with high-volume, repetitive work
- 0-2 years in customer-facing or process-driven roles
- Curiosity to learn about the product
Nice to have
- Experience with Zendesk, Notion, or Slack