90K–125K USD / year
Support Specialist
Customer successHybrid — Foster City, CA
Published on 2026-10-13
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About this role
As a Support Specialist at Replit, you will help developers navigate account and billing issues while enhancing their experience on the platform. You will work in a global team, communicating user feedback to product and engineering teams to improve the service.
About the company
Replit is an online platform that provides integrated coding environments for developers and learners, enabling users to write, run, and collaborate on code in various programming languages. The company caters to a diverse user base, including educators, students, and professional developers.
The team
User Operations
What you'll do
- Assist customers via support tickets
- Collaborate with support team to relay user feedback
- Maintain the Support Team's Knowledge Base
- Manage complex or escalated customer interactions
- Refine support processes
What we're looking for
- 4+ years of customer support experience
- Experience with Zendesk and Stripe
- Excellent communication skills
- Ability to work in fast-paced environments
- Strong time management skills
Nice to have
- Background in B2B SaaS support
- Recent Replit user
- Experience with AI tools
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision Insurance
- Flexible Time Off
- Monthly Wellness Stipend