500K–590K INR / year
Support Specialist, R1
OperationsOn-site — Gurugram, India
Published on 2026-10-11
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About this role
The Support Specialist will serve as the initial point of contact for customer inquiries and complaints, providing courteous and efficient service to the Airbnb community. This role involves handling a variety of communication channels, including phone calls and emails, while striving to meet performance targets and goals.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Handle and resolve customer complaints
- Respond professionally to calls and messages
- Identify and escalate issues appropriately
- Research and troubleshoot problems
- Mediating situations between users
- Monitor multiple tasks concurrently
- Strive to meet targets independently
What we're looking for
- Graduate with minimum 2 years of international voice process experience in BPO
- Experience in measuring customer satisfaction
- Ability to manage sensitive customer information
- Excellent English reading, comprehension, and writing skills