Support Systems & Programs Lead | Europe Remote
OperationsRemote — Europe
Published on 2026-11-13
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About this role
Lead the team and technical roadmap responsible for scaling n8n’s Support systems, tooling, automations, and AI-powered processes. The role combines engineering leadership and hands-on technical work to improve support efficiency and service quality.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
The team
Support Systems & Programs team, within Support Engineering.
Stack
n8nAPIsHTTPOAuthWebhooksAI agentsHexMetabase
What you'll do
- Lead, coach, and develop Systems & Programs engineers; support hiring and onboarding.
- Own the Support tooling portfolio and prioritize its technical roadmap.
- Expand Nate, n8n’s AI-powered Support solution, across Support tiers.
- Develop and maintain reliable automations, AI agents, and integrations.
- Improve Support workflows and establish governance for SOPs, tooling ownership, and automation reliability.
- Track AI and automation impact, tooling adoption, SOP compliance, and operational efficiency.
- Align priorities with stakeholders across Product, Engineering, Cloud, Security, Legal, Data, Customer Success, Sales, and Partnerships.
What we're looking for
- Hands-on experience building and maintaining complex n8n workflows and automations.
- Strong foundations in APIs, HTTP, authentication, webhooks, and SaaS architecture.
- Experience owning and improving Support systems, tooling, and automations in B2B SaaS.
- At least five years leading or mentoring engineers.
- Experience translating business needs into technical priorities and aligning cross-functional stakeholders.
- Hands-on experience implementing AI agents or AI-assisted Support tooling.
Nice to have
- Background as a developer, in DevOps, or in an automation-focused technical product.
- Experience with Support analytics or dashboarding tools such as Hex or Metabase.
- Experience in open-source or community-led SaaS.
- Remote-first experience, ideally at a European startup or scale-up.
Benefits
- Equity.
- Europe: 30 days of vacation plus local public holidays.
- €1,000 annual professional development budget.
- Remote-first work across Europe with regular team off-sites.
- $100 per month to support open-source projects.