255K–285K USD / year
TAM Director
Customer successRemote — worldwide
Published on 2026-10-16
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About this role
Oscilar is seeking a Director of Technical Account Management to lead a team focused on customer success, retention, and growth. This hands-on leadership role will involve building relationships with executive stakeholders while championing the adoption of AI-driven risk decisioning.
About the company
Oscilar is a risk decisioning platform that helps financial institutions detect fraud and automate compliance workflows in real time.
The team
Technical Account Management
Stack
AISQLPythonREST APIscloud infrastructure (AWS, GCP, Azure)
What you'll do
- Lead and develop a Technical Account Management team
- Empower team members to take ownership of customer accounts
- Establish performance standards for customer engagement
- Serve as senior escalation point for strategic accounts
- Build relationships with executive stakeholders
- Provide technical leadership across the TAM organization
What we're looking for
- 10+ years in Technical Account Management or related roles
- 5+ years of leadership experience
- Proven track record in enterprise customer portfolios
- Deep understanding of customer success frameworks
- Strong technical foundation across APIs and data integrations
- Familiarity with AI/ML platforms
Nice to have
- Domain expertise in fraud prevention or credit risk
- Experience at a fintech or enterprise AI company
- Experience deploying agentic AI systems
- Familiarity with customer success platforms like Salesforce
Benefits
- Competitive salary and equity packages
- 100% employer-covered health insurance
- Unlimited PTO policy
- Family-friendly environment with team events
- Professional development opportunities