21.8–25.46 USD / hour
Tax Resolution Advocate
Customer successHybrid — Denver, CO, Los Angeles, CA, Scottsdale, AZ
Published on 2026-10-18
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About this role
Resolve payroll tax notices for Gusto customers by researching discrepancies, identifying root causes, and working with tax agencies. The role combines customer support, detailed case management, and collaboration with internal teams in a fast-paced environment.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
Tax Resolution team within Payroll, Tax & Compliance Services (PTCS).
What you'll do
- Resolve payroll tax notices and explain progress to customers by email or phone
- Research notice issues and document cases clearly
- Contact government agencies on behalf of customers under supervision
- Manage a daily queue and meet service goals
- Collaborate with Compliance, Engagement, and Tax Operations teams
- Use AI tools in daily work and contribute feedback on process improvements
What we're looking for
- 2–4 years of payroll experience
- Strong written and verbal communication skills
- Analytical problem-solving skills and high attention to detail
- Ability to manage competing priorities in a high-volume environment
- Strong organization, teamwork, and customer-service skills
- Fluency with current AI tools and interest in shaping their functionality
Nice to have
- Payroll tax notice resolution experience
Benefits
- Equity (RSUs)