Team Lead Customer Success - Southern Europe

About this role

Lead and develop Customer Success Managers across Southern Europe, particularly France and Spain. Help enterprise customers launch Constructor’s product search and discovery services and achieve measurable business outcomes.

About the company

Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.

The team

Customer Success team

What you'll do

• Lead, coach, and develop Customer Success Managers across Southern Europe.
• Ensure customers launch successfully and continue to realize measurable product value.
• Build trusted relationships with technical teams and senior enterprise stakeholders.
• Translate technical capabilities and performance data into business outcomes.
• Develop scalable team processes and best practices.
• Handle complex customer escalations and provide hands-on support when needed.

What we're looking for

• Fluent French; additional languages are a plus.
• Based in EMEA, ideally Southern Europe.
• At least 3 years leading teams, with at least 3 direct reports.
• At least 5 years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar role.
• Experience engaging stakeholders from technical teams through VP- and C-level executives.
• Executive presence and confidence leading QBRs and EBRs.
• Strong influencing, stakeholder-management, problem-solving, and learning skills.

Nice to have

• Experience in ecommerce, digital commerce, search, or product discovery.
• Additional language skills.

Benefits

• Stock options.
• Work-from-home stipend.
• Apple laptop provided.
• Annual training and development budget.
• Parental leave for qualified employees.