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Team Lead, Managed Support
OperationsOn-site — Mexico City, MX
Published on 2026-10-16
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About this role
As a Team Lead for Managed Support at Stripe, you'll manage a team of up to 10 Operations Associates, ensuring effective troubleshooting and resolution of user issues. Your role focuses on guiding the team towards achieving operational performance and delivering high-quality customer experiences.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Managed Support team
What you'll do
- Guide the team in troubleshooting and resolving external user issues.
- Own operational performance, setting goals and driving delivery against KPIs.
- Manage scheduling and workload allocation.
- Implement process improvements to enhance productivity.
- Coach and mentor team members.
What we're looking for
- 5+ years experience leading operations teams.
- Excellent interpersonal and communication skills.
- Proven ability to collaborate with cross-functional stakeholders.
- Experience in customer service operations.
Nice to have
- Experience in delivering business metrics and reporting.
- Experience in process launch and continuous improvement.