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Technical Account Manager (APJ)
Customer successRemote — Japan
Published on 2026-11-06
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Serve as the primary technical partner for Supabase’s APJ customers after the sale, helping them onboard, operate the platform, and achieve long-term value. Own account technical health, guide architecture and growth planning, and coordinate complex escalations while advocating for customer needs internally.
About the company
Supabase builds an open-source backend platform with Postgres, auth, storage, and realtime APIs. It helps developers launch production apps without managing custom infrastructure.
The team
Success team
Stack
PostgreSQLSupabaseAuthStorageEdge FunctionsRealtimeVector Search
What you'll do
- Own assigned accounts’ technical environments, dependencies, and risk tracking.
- Validate architecture and deployment plans, guide onboarding, and help customers reach early success milestones.
- Review usage and environments for scalability, performance, reliability, security, and compliance risks.
- Lead architecture reviews and plan upgrades, lifecycle events, and capacity needs.
- Coordinate Support and Engineering on complex escalations, root cause analysis, and preventative actions.
- Share customer feedback with Product and Engineering and support account health, renewals, and expansions.
What we're looking for
- 6+ years of experience in engineering, SRE, technical consulting, or a similar field, including production systems.
- Strong knowledge of database internals, scalability, security, and infrastructure tradeoffs.
- Proactive approach to identifying account risks and optimization opportunities.
- Sound escalation judgment and clear communication under pressure.
- Able to explain complex technical issues to executives and senior engineers.
- Experience working with async or globally distributed teams.
Nice to have
- Experience with customer retention, net revenue retention, renewals, and expansion signals.
Benefits
- Employee equity through ESOP.
- WeWork membership or coworking allowance.
- Tech allowance for work equipment.
- Health insurance covered 100% for employees and 80% for dependents.
- Annual company off-sites.
- Flexible asynchronous work.
- Annual professional development allowance.