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Technical Account Manager Architect - India
Customer successRemote — India
Published on 2026-08-10
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical account management, consultative support, and L3 escalation ownership for strategic and enterprise ClickHouse customers. Guide customer onboarding, production launches, and proofs of concept, with regional travel of up to 35% and availability supporting a global 24×7 environment.
About the company
ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.
The team
Support Services, working with the Support group and Technical Account Managers.
Stack
ClickHouseSQLDBMSOLAPAWSGCPAzureLinux/Unix
What you'll do
- Guide onboarding, production launches, proofs of concept, architecture, and migrations for strategic customers.
- Lead customer projects, meetings, and escalations.
- Own and oversee L3 support cases in collaboration with L1/L2 support.
- Partner with Product Management, Engineering, and Sales on roadmaps and account plans.
- Create documentation, knowledge base content, reference architectures, and learning materials.
- Assist with hiring and mentoring team members.
What we're looking for
- 5+ years in technical account management, professional services, senior support, or project management.
- 5+ years implementing, operating, or supporting scalable, fault-tolerant distributed database systems.
- Strong technical breadth in databases, distributed systems, cloud platforms, Linux/Unix, Kubernetes, or big data.
- Experience with a public cloud provider and its infrastructure-as-a-service offerings.
- Experience leading large technical projects with engineers.
- Excellent customer-facing communication and collaboration skills.
- Willingness to travel regionally, currently estimated at up to 35%.
Nice to have
- Hands-on experience with ClickHouse, SQL, or another DBaaS technology.
- Experience supporting premium or enterprise customer accounts.
Benefits
- Company stock options
- Employer contributions toward healthcare
- Flexible time off or generous leave entitlement, depending on country
- USD $500 remote home-office setup allowance
- Company-wide global gatherings