Technical Account Manager Architect - Japan

About this role

Provide technical account management, consultative support, and L3 escalation oversight for strategic and enterprise ClickHouse customers. Guide onboarding, production launches, proofs of concept, and database architecture, with regional travel to customers in Tokyo.

About the company

ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.

The team

Support Services, working with Professional Services and Technical Account Managers.

Stack

What you'll do

• Guide customer onboarding, production launches, and proofs of concept.
• Provide architectural, technical, and migration guidance.
• Lead customer projects, meetings, and escalations.
• Own oversight of L3 support cases in partnership with L1/L2 support.
• Coordinate with Product, Engineering, and Sales on roadmaps and account plans.
• Create documentation, knowledge-base content, reference architectures, and learning materials.
• Mentor new team members and support hiring.

What we're looking for

• 5+ years in technical account management, professional services, senior support, or project management.
• 5+ years implementing, operating, or supporting scalable distributed database systems.
• Strong technical knowledge of databases, cloud platforms, distributed systems, Linux/Unix, Kubernetes, or big data.
• Experience leading large technical projects with multiple engineers.
• Expertise with a public cloud provider and its infrastructure services.
• Excellent customer-facing communication and collaboration skills.
• Proficient in both Japanese and English.

Nice to have

• Hands-on experience with ClickHouse or another DBaaS technology.
• Experience supporting premium or enterprise customer accounts.

Benefits

• Company stock options.
• Flexible time off, with generous entitlement outside the US.
• Employer contributions toward healthcare.
• USD $500 remote home-office setup allowance.
• Opportunities to attend company-wide gatherings.