155K–165K USD / year
Technical Account Manager
Customer successRemote — United States
Published on 2026-10-08
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About this role
As a Technical Account Manager at Cyberhaven, you will be the primary technical contact for customers, responsible for ensuring the successful deployment and integration of the Agentic Data Security platform. You will proactively manage customer relationships, identify technical issues, and guide best practices.
About the company
Cyberhaven is a data security company that uses AI-enabled data lineage to protect sensitive information across cloud apps, endpoints, and AI systems. Its platform helps organizations prevent data loss, manage insider risk, and stop data exfiltration.
The team
Customer Experience
What you'll do
- Own the technical relationship for assigned accounts.
- Monitor account health and identify optimization opportunities.
- Analyze and troubleshoot technical issues, escalating when necessary.
- Coordinate customer feedback to Product Management.
- Run regular check-ins and business reviews.
What we're looking for
- 3+ years of hands-on EDR/DLP experience.
- Strong background in customer-facing technical roles.
- Experience with SaaS-based security products.
- Excellent verbal and written communication skills.
Nice to have
- Familiarity with technologies Cyberhaven integrates with.
- Prior experience as a Technical Account Manager.