Technical Account Manager

About this role

As a Technical Account Manager, you will manage the long-term technical relationship with strategic accounts, ensuring their success with LiveKit's platform. This role involves driving technical direction, facilitating customer engagement, and leading a team behind each account. You will contribute to shaping the role as it develops within the organization.

About the company

LiveKit provides open-source and cloud real-time media infrastructure for building voice, video, and AI agent experiences.

The team

Customer Success

What you'll do

• Own the technical relationship for key strategic accounts
• Drive architecture reviews and design consultations
• Deepen product adoption by identifying capability gaps
• Collaborate with Developer Success Engineers for technical work
• Be the customer’s voice to influence product development
• Lead executive business reviews and manage escalations
• Spot expansion signals for sales coordination
• Define engagement model as part of a new function

What we're looking for

• 8+ years in technical, customer-facing roles
• Trusted technical voice for engineering customers
• Fluent in developer-platform fundamentals
• Familiar with real-time and distributed systems
• Proactive in tracking customer health
• Precise communication with engineers and executives

Nice to have

• Experience with WebRTC, SIP, or voice AI
• Building or operating LLM agent systems
• Time at a developer tools or infrastructure company
• Hands-on coding experience in Python or JavaScript
• Open source contributions
• Early-stage startup experience

Benefits

• Opportunity to build impactful technology
• Contribute to open source projects
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy