178K–205K USD / year
Technical Account Manager
Customer successRemote — unknown
Published on 2026-11-01
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About this role
Own customer relationships and outcomes throughout onboarding, adoption, value realization, renewal, and expansion. Combine technical hands-on support with executive-level engagement to help enterprise customers integrate Oscilar’s AI risk decisioning platform and achieve measurable value.
About the company
Oscilar is a risk decisioning platform that helps financial institutions detect fraud and automate compliance workflows in real time.
The team
Post Sales, Technical Account Management
Stack
APIsSQLPythonAWSGCPAzure
What you'll do
- Lead customer onboarding, implementation, and adoption to accelerate time-to-value.
- Manage account success plans, customer cadence, executive business reviews, and escalations.
- Build workflows, reports, and dashboards; deliver product demos and walkthroughs.
- Handle straightforward API integrations, SQL queries and debugging, and Python scripting.
- Partner with account teams on renewals, upsells, and cross-sells.
- Represent customer priorities with Product and Engineering and support value assessments and case studies.
What we're looking for
- 7–10 years of experience in technical account management, customer success, or solutions engineering in SaaS or fintech.
- Experience working directly with enterprise customers and executives, including escalations and business reviews.
- Proficiency with API integrations, SQL, and Python; familiarity with public cloud services.
- Strong English communication and presentation skills for technical and executive audiences.
- Highly organized, metrics-driven, customer-focused, and able to influence cross-functional teams.
Nice to have
- Experience in fraud management, risk decisioning, AML, or compliance.
- Familiarity with AI/ML SaaS products.
- Experience driving enterprise onboarding, adoption, renewals, and expansion.
- Experience in a fast-growing startup.
Benefits
- Equity and 401(k) plan.
- Unlimited PTO.
- For US employees, employer-paid health, dental, and vision insurance for employees and dependents.
- Team events and offsites.
- Professional development opportunities.