Technical Account Manager

About this role

Own the technical relationship and long-term technical health of Seeq’s strategic customer accounts. Partner with Customer Success and internal teams to guide deployments, adoption, performance, support resolution, and technical expansion opportunities.

About the company

Seeq provides advanced analytics software for process manufacturing industries to turn industrial time-series data into operational insights.

What you'll do

• Serve as the primary technical liaison and advocate for strategic customers.
• Plan and coordinate customized deployments, integrations, rollouts, and expansions.
• Manage complex support issues and coordinate customer and Seeq support teams.
• Monitor platform health, availability, performance, and connectivity; identify risks and recommend mitigations.
• Lead quarterly technical reviews and collaborate on renewals, expansion opportunities, and product improvements.
• Help improve Seeq’s Technical Account Management practices and services.

What we're looking for

• 5+ years in a technical customer-facing role such as Technical Account Manager, Technical CSM, Solutions Engineer, or high-tier technical support.
• Experience owning complex enterprise or strategic accounts as the primary technical contact.
• Broad knowledge of enterprise products and strong fluency with enterprise IT ecosystems.
• Ability to use platform analytics, lead executive conversations and workshops, and communicate across technical and business audiences.
• Strong ownership, problem-solving, cross-functional communication, and customer relationship skills.
• Ability to coordinate across time zones and adapt to changing priorities.
• Bachelor’s degree required.

Benefits

• 12 weeks of paid family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits, with voluntary vision and dental coverage
• Vacation bonus program
• Generous home office allowance