Technical Account Manager

About this role

Own the technical relationship for Seeq’s strategic customer accounts, guiding deployments, integrations, adoption, and long-term platform health. Partner with Customer Success and internal teams to resolve issues, reduce technical risks, and support renewals and account growth.

About the company

Seeq provides advanced analytics software for process manufacturing industries to turn industrial time-series data into operational insights.

What you'll do

• Serve as the primary technical liaison and advocate for customer accounts.
• Plan and coordinate customer deployments, integrations, rollouts, and technical reviews.
• Monitor platform performance, availability, connectivity, and configuration health.
• Lead complex or urgent support issues through to resolution.
• Coordinate customer Level 1 support with Seeq Support and other internal teams.
• Identify recurring problems and advocate for product improvements.
• Partner with Customer Success and Revenue teams on renewals and expansion opportunities.

What we're looking for

• 5+ years in a technical customer-facing role such as TAM, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Support.
• Bachelor’s degree required.
• Experience owning complex enterprise or strategic accounts as the primary technical contact.
• Strong understanding of enterprise IT ecosystems and enterprise software.
• Able to use platform analytics and lead executive conversations and cross-functional workshops.
• Strong communication, customer relationship, issue ownership, and follow-through skills.
• Able to coordinate across time zones and adapt to changing priorities.

Benefits

• 12 weeks of paid family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits and group term life insurance
• Short- and long-term disability benefits
• Voluntary vision and dental coverage
• Vacation bonus program
• Home office allowance