Technical Account Manager - Canada
Customer successRemote — Canada
Published on 2026-10-30
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About this role
Serve as a technical advisor to strategic enterprise customers, helping them adopt Camunda’s process orchestration platform and achieve measurable business outcomes. The role combines hands-on technical guidance, customer relationship management, and proactive risk and escalation support. It is remote in Canada, with customer-site travel of up to 50% during busy periods.
About the company
Camunda is a software company that provides process management and automation solutions, enabling organizations to model, execute, and optimize business processes. They serve a range of industries with a focus on improving operational efficiency and collaboration.
The team
Customer Success, Enterprise Success
Stack
JavaC#PythonKubernetes
What you'll do
- Lead customers through their platform adoption journey and develop tailored technical adoption plans.
- Provide technical guidance and best practices from onboarding through ongoing operations.
- Conduct platform and solution health checks, manage escalations, and advocate for customer needs.
- Coordinate with internal teams to drive customer outcomes.
- Travel on-site to customer accounts as needed, up to 50% during busy periods.
What we're looking for
- At least 3 years of experience in Technical Account Management or a comparable enterprise software role.
- Hands-on experience with a high-level programming language such as Java, C#, or Python.
- Understanding of modern solution architectures and DevOps, especially Kubernetes.
- Strong advisory, relationship-building, communication, and problem-solving skills.
- Willingness and ability to travel to customer sites as needed.
Nice to have
- Experience with enterprise automation, BPM, process orchestration, or RPA.
- Cloud or Kubernetes certifications such as AWS Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
- Familiarity with Camunda products.
Benefits
- Remote-work support, including a home-office budget and coworking-space support.
- Flexible time off.
- Equity through a Virtual Stock Option Plan, where applicable.
- Locally tailored healthcare and global mental-wellbeing support.
- Annual learning budget of up to $/€/£1,000.