Technical Account Manager- DACH
Customer successRemote — DACH
Published on 2026-10-28
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About this role
Serve as a technical advisor to strategic enterprise customers, helping them adopt Camunda and achieve measurable business outcomes. The role combines hands-on technical guidance, relationship management, and proactive risk resolution, with customer-site travel of up to 50% during busy periods.
About the company
Camunda is a software company that provides process management and automation solutions, enabling organizations to model, execute, and optimize business processes. They serve a range of industries with a focus on improving operational efficiency and collaboration.
The team
Customer Success, Enterprise Success
Stack
CamundaJavaC#PythonKubernetes
What you'll do
- Lead designated enterprise customers through their Camunda adoption journey.
- Create and execute tailored technical adoption plans.
- Provide technical guidance and best practices from onboarding through ongoing operations.
- Conduct platform and solution health checks, manage escalations, and advocate for customer needs.
- Coordinate with internal teams to drive customer outcomes.
- Travel on-site to customer accounts as needed, up to 50% during busy periods.
What we're looking for
- At least 3 years of technical account management or comparable enterprise software experience.
- Hands-on experience with a high-level programming language such as Java, C#, or Python.
- Understanding of modern solution architectures and DevOps, especially Kubernetes.
- Ability to advise technical and business stakeholders and explain complex issues clearly.
- Strategic problem-solving skills and a collaborative, impact-driven approach.
- Fluent German.
- Willingness to travel to customer sites as needed.
Nice to have
- Experience in enterprise automation, BPM, process orchestration, or RPA.
- Cloud or Kubernetes certifications, such as AWS Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
- Familiarity with Camunda products.
Benefits
- Remote work, home-office budget, co-working support, and flexible time off.
- Equity through a Virtual Stock Option Plan, where applicable.
- Locally tailored healthcare, mental wellbeing support, and a lifestyle spending account that scales to €1,000 annually from 2027.
- Retirement or pension plans and life and disability insurance where relevant.
- Up to €1,000 per year for professional learning.