73K–130K USD / year
Technical Account Manager, Newspack
Customer successRemote — North America
Published on 2026-08-06
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About this role
Manage publisher migrations to Newspack from project alignment through launch, while also supporting publishers after launch. The role combines technical troubleshooting, project management, and ongoing relationship management to help publishers succeed and inform improvements to the platform.
About the company
Automattic builds WordPress.com, WooCommerce, Tumblr, and related products that power publishing and ecommerce on the open web.
The team
Newspack team
Stack
NewspackWordPress
What you'll do
- Manage concurrent publisher migrations, timelines, scope, and stakeholder coordination
- Build publisher relationships and provide post-launch technical and editorial support
- Troubleshoot issues, help publishers optimize Newspack, and set support expectations
- Maintain platform and publishing-industry knowledge; surface bugs and feature requests to engineering
- Document solutions and contribute to process and product improvements
What we're looking for
- Working knowledge of WordPress core, common plugins, and its ecosystem
- Experience in client services, account management, or technical support
- Ability to proactively manage complex projects with multiple stakeholders and dependencies
- Technical troubleshooting and root-cause investigation skills
- Clear written and verbal communication, including explaining technical concepts to non-technical audiences
Benefits
- Open vacation policy
- Home office and coworking allowances
- Hardware, software, books, and conference costs provided or reimbursed
- Company-sponsored life insurance
- Open parental leave; fully paid after 12 months of employment
- Paid two-to-three-month sabbaticals encouraged every five years
- Company-funded team travel one to three times per year