150K–242K USD / year
Technical Account Manager - USA
Customer successRemote — United States
Published on 2026-10-31
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About this role
Serve as a technical advisor to strategic enterprise customers, helping them adopt Camunda’s process orchestration platform and achieve measurable business outcomes. The role combines hands-on technical guidance, adoption planning, and customer relationship management, with travel to customer sites as needed.
About the company
Camunda is a software company that provides process management and automation solutions, enabling organizations to model, execute, and optimize business processes. They serve a range of industries with a focus on improving operational efficiency and collaboration.
The team
Customer Success / Enterprise Success
Stack
JavaC#PythonKubernetesAWSAzure
What you'll do
- Act as the primary technical contact and trusted advisor for enterprise customers
- Create and execute tailored technical adoption plans
- Provide technical guidance and best practices from onboarding through ongoing operations
- Conduct platform and solution health checks, manage escalations, and advocate for customer needs
- Coordinate with Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales
- Travel on-site to customer accounts as needed, up to 50% during busy periods
What we're looking for
- At least 3 years in Technical Account Management or a comparable enterprise software role
- Hands-on experience with a high-level programming language such as Java, C#, or Python
- Understanding of modern solution architectures and DevOps, especially Kubernetes
- Strong relationship-building and advisory skills with technical and business stakeholders
- Ability to explain complex issues clearly to varied audiences
- Collaborative, strategic problem-solving approach
- Willingness to travel to customer sites as needed, up to 50% during busy periods
Nice to have
- Experience in enterprise automation, BPM, process orchestration, or RPA
- Cloud or Kubernetes certifications, such as AWS Solutions Architect, Azure Solutions Architect, CKAD, or CKA
- Familiarity with Camunda products
Benefits
- Remote work with a home-office budget and coworking support
- Flexible time off
- Equity through a Virtual Stock Option Plan, where applicable
- Locally tailored healthcare and global mental wellbeing support
- Lifestyle spending account, scaling to €1,000 annually from 2027
- Retirement or pension plans and applicable life and disability insurance
- Up to $1,000 per year for professional learning