105K–140K USD / year
Technical Customer Success Manager
Customer successRemote — USA
Published on 2026-10-26
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About this role
Own the post-sale customer experience for Doppler’s small-business, startup, and mid-market customers. Lead onboarding and technical adoption, build trusted customer relationships, and drive retention, renewals, and account growth.
About the company
Doppler is a secrets management platform for modern engineering teams. It syncs and injects environment secrets across apps, CI, and cloud providers.
What you'll do
- Lead customer onboarding and manage the post-sale experience end to end.
- Build relationships with technical users and decision-makers, and identify expansion opportunities.
- Lead renewals and upgrades to support retention and revenue growth.
- Train customers on product features, best practices, and security principles; assist with troubleshooting and integrations.
- Share customer feedback and product requests with Product and Engineering.
- Gather customer feedback and develop case studies.
What we're looking for
- 3+ years in a customer-facing role supporting developer, DevOps, DevSecOps, or security products.
- Technical acumen to understand customer needs, identify adoption blockers, and coordinate solutions.
- Experience with customer retention and expansion, implementations, QBRs, and renewals.
- Strong communication skills for explaining value to technical users and executives.
- Self-starter comfortable in a fast-paced startup environment.
Nice to have
- Startup experience or experience as an early hire.
Benefits
- Unlimited PTO, with a three-week minimum strongly encouraged.
- Premium medical, dental, and vision insurance.
- 401(k).
- Pregnancy and family leave.
- Fertility and adoption benefits.
- Learning and development stipend.
- Wealth advisor.