Technical Customer Success Manager

About this role

Own post-sale success for a portfolio of 15–25 enterprise customers, primarily supporting Syndigo’s Ratings & Reviews solution. Drive adoption, measurable customer outcomes, retention, and account expansion through executive engagement and hands-on program leadership.

About the company

Syndigo provides product experience and information management software that helps brands centralize, enrich, and syndicate product content.

Stack

What you'll do

• Own customer success after implementation and track goals, success metrics, and ROI.
• Lead executive conversations and structured business reviews.
• Drive product adoption, enablement, retention, and proactive risk mitigation.
• Identify expansion opportunities and support upsell and cross-sell initiatives.
• Coordinate internal teams and represent customer needs to Product, Support, and Services.
• Develop customer advocates and support case studies, testimonials, and events.

What we're looking for

• 4+ years in Customer Success, Account Management, or a related SaaS role.
• Experience managing a $2–$3M ARR book of business.
• Demonstrated success managing complex accounts, retention, and growth.
• Strong communication skills for technical concepts and platform troubleshooting.
• Ability to drive product adoption and communicate ROI to executive stakeholders.
• Excel competency and knowledge of HTML, CSS, and JSON.

Nice to have

• Experience with Ratings & Reviews, UGC, or digital commerce solutions.
• Familiarity with ChurnZero, Salesforce, or similar platforms.
• Knowledge of the CPG or retail industry.
• Familiarity with Tableau, Power BI, or another analytics platform.

Benefits

• Health insurance
• Paid time off and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement