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Technical Customer Support Engineer - EMEA
Customer successRemote — EMEA
Published on 2026-08-17
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support to ClickHouse users, customers, and prospects across EMEA and, as needed, other global regions. The role combines troubleshooting and SLA-based support with technical guidance for proofs of concept, customer education, and improvements to support practices.
About the company
ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.
The team
Global Support Engineering team within Support Services.
Stack
ClickHouseSQLOLAPClickHouse CloudAWSAzureGCPKafka
What you'll do
- Support users, customers, and prospects through tickets, chat, Slack, community channels, and meetings.
- Troubleshoot technical cases and provide guidance within required SLAs, including on-call coverage.
- Develop solutions and share knowledge through documentation, blogs, webinars, training, and community resources.
- Partner with Support, Engineering, Go to Market, and Product teams to identify user needs and define functionality.
- Contribute technical expertise to customer proofs of concept and improve support practices.
- Mentor and share knowledge with colleagues, users, and customers.
What we're looking for
- Technical experience in support engineering, consulting, database administration, SRE, solutions engineering, software engineering, or systems engineering.
- Technical knowledge of ClickHouse or related areas such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Availability for schedules supporting global 24/7 coverage.
- Strong communication skills and reliable connectivity for fully remote work.
- Fluent English.
- Collaborative, empathetic, self-driven, and curious approach to solving technical problems.
Nice to have
- Hands-on experience with ClickHouse.
- Experience with open-source technologies or communities.
- Experience with AWS, Azure, or GCP.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.
Benefits
- Employer contributions toward healthcare.
- Stock options for new team members.
- Flexible time off in the US and generous time off in other countries.
- USD $500 home-office setup allowance for remote employees.
- Opportunities to attend company-wide global gatherings.