Technical Integration Specialist (AMER)

About this role

Provide first-level technical support to ecommerce customers integrating their websites and mobile apps with Constructor’s search and discovery platform. Help customers configure product catalogs and resolve integration issues in collaboration with Customer Success teams.

About the company

Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.

What you'll do

• Guide customers through technical onboarding and API integrations
• Explain API usage and open-source libraries
• Troubleshoot integration issues with Customer Success teams
• Help configure product catalogs, facets, searchability, sort orders, and result retrieval
• Document common issues and improve integration documentation

What we're looking for

• Experience in customer or technical support
• Knowledge of REST web services, APIs, and integration best practices
• Strong communication skills, including explaining technical concepts to non-technical audiences
• Detail-oriented, proactive problem-solving approach

Nice to have

• Familiarity with JSON, CSV, and search or indexing concepts
• Experience with browser developer tools, API clients such as Postman, or logs
• Understanding of A/B testing, client-side and server-side contexts, HTTP, and network request routing
• Familiarity with open-source libraries, JavaScript web applications, and integration patterns

Benefits

• Unlimited vacation; the company encourages at least three weeks per year
• Work-from-home stipend
• Apple laptop provided
• Annual training and development budget
• Maternity and paternity leave for qualified employees
• Remote work and regular team offsites