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Technical Project Manager (EMEA)
Customer successRemote — EMEA
Published on 2026-10-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead customer implementations of Constructor’s ecommerce search and discovery products, from kickoff through integration, testing, and activation. Own delivery plans and outcomes across customer, internal, and partner teams, while helping standardize and automate implementation processes.
About the company
Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.
The team
Customer Success
Stack
LLMsAPIs
What you'll do
- Manage multiple customer implementations end to end, including new-customer onboarding and additional-product rollouts.
- Coordinate internal teams, customer resources, and partners against shared plans and milestones.
- Act as the primary customer contact through activation, communicating status, risks, and scope changes.
- Identify blockers early, escalate risks, and drive predictable, on-time delivery.
- Manage handoffs between Sales, Implementation, Customer Success, and Support.
- Maintain implementation plans and portfolio reporting in systems of record.
- Develop repeatable processes, templates, and standards and support automation initiatives.
What we're looking for
- At least 3 years of technical or onboarding project management experience, ideally in SaaS.
- Demonstrated ownership of end-to-end delivery and ability to hold contributors accountable through influence.
- Strong organization and communication skills, including managing multiple projects in parallel.
- Confidence leading customer kickoffs and aligning stakeholders through go-live.
- Ability to prioritize competing demands and maintain clarity in ambiguous situations.
Nice to have
- Technical fluency to coordinate integration specialists and translate between technical and business stakeholders.
- Exposure to ecommerce, product discovery, LLMs, catalog data feeds, integrations, or APIs.
- Experience coordinating implementations across internal teams, customers, and third-party partners.
Benefits
- Unlimited vacation; the company encourages at least three weeks off per year.
- Stock options.
- Work-from-home stipend and Apple laptop.
- Annual training and development budget.
- Maternity and paternity leave for eligible employees.