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Technical Quality Specialist - Figma Weave
QAHybrid — Singapore
Published on 2026-10-25
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Help establish and improve technical quality support for Figma Weave. Diagnose complex customer issues, coordinate with Product and Engineering on resolutions, and advocate for improvements that strengthen the customer experience.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
The team
Product Support team for Figma Weave
What you'll do
- Build expertise in Figma Weave and customer workflows to diagnose complex bugs
- Support customers through email and forums, owning complex issues through resolution
- Investigate root causes, explain findings, and report bugs to Engineering
- Coordinate critical technical issues with Product and Engineering
- Recommend tooling and process improvements for bug management and diagnosis
- Create documentation and training materials with the Learning and Performance team
- Share customer trends and high-priority bug updates with internal teams
What we're looking for
- 2+ years of experience in QA or support for a technical SaaS product
- Troubleshooting and debugging experience across multiple platforms
- Able to explain technical concepts clearly to technical and non-technical audiences
- Adaptable and resilient when working across teams amid ambiguity and change
Nice to have
- Japanese language skills