148K–223K USD / year
Technical Solutions Consultant, Crypto
Customer successHybrid — New York, New York, United States; South San Francisco, California, United States
Published on 2026-10-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own technical relationships with Stripe’s strategic crypto-native customers building on its crypto and stablecoin products. Resolve complex integration and production issues, coordinate across internal teams, and help customers improve reliability and scale.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Stripe Crypto Technical Solutions Consultants, working across Engineering, Product, and go-to-market teams.
Stack
REST APIsWebhooksDatadogPostmancURLPythonNode.jsSQL
What you'll do
- Act as the primary technical advisor for strategic crypto accounts.
- Lead troubleshooting and incident response through resolution.
- Translate customer needs into product feedback and follow up with Product and Engineering.
- Maintain account runbooks, escalation paths, and operational success metrics.
- Review implementations for performance, reliability, and compliance workflow improvements.
- Conduct customer business and technical reviews and track follow-up actions.
- Create technical documentation, sample code, and troubleshooting guides.
- Lead cross-functional projects and operational process improvements.
What we're looking for
- 5+ years in enterprise client-facing technical roles such as technical account management, solutions consulting, or solutions engineering.
- Strong REST API and webhook experience, including explaining integrations and troubleshooting.
- Familiarity with stablecoins and blockchain fundamentals, including chains, wallets, transaction lifecycles, and on/off-ramps.
- Experience troubleshooting production issues with engineering teams.
- Strong communication, stakeholder management, and cross-functional influence.
- Experience managing complex projects across multiple teams.
- Comfort working in a fast-moving, ambiguous environment.
Nice to have
- Hands-on crypto, stablecoin, or blockchain implementation experience.
- Payments, fintech, or cross-border money movement experience.
- Experience with observability tools such as Datadog.
- Light scripting in Python or Node.js, basic SQL, and use of AI coding agents for debugging.
- Experience improving operations by replacing one-off workarounds with scalable processes.
- Strong product sense and ability to translate business goals into technical implementations.